งานออฟฟิศสำนักงานใหญ่
สายงานเทคโนโลยีสารสนเทศ
20 อัตรา
ปฏิบัติการ
ปริญญาตรี
The key purpose of this role is to provide support services post the warranty period of an automation. This position will be required to conduct the BAU* in Run Support. This will entail the monitoring and control of VDIs* /Robots to ensure that they are not down. This position will also need to conduct Impact Analysis of CR requests and make the changes post approval of a CR. Raising and resolution of incidents as per the agreed SLAs with Operations. Production Support – BAU* & Changes to existing automations- Set-up & execute processes for defined maintenance tasks and basic troubleshooting as required- Conduct support activities as defined in the metrics and SLA’s for Support Team- Provide Inputs to the support manager and L3 teams for Impact analysis of CRs and provide support for escalated issues- Generate Reports against metrics defined- Review logs, schedule automatic reports on a daily basis - Report escalations and ensure resolution in the quickest possible time
Functional Category- Function: ATM RPA- Capability: Production Run & Support
Key Inputs- Automations completing Warranty- Problem Ticket - Setup of new Automation vendor
Key Outputs- SLA based Production Run Support - Manage L1 product troubleshooting
Triggering Events- After UAT Sign-off and before Production Run starts- Signing of new contracts with automation vendors - Renewals of existing contracts
Key Competencies Required- Automation Infrastructure & Technology competency- Ability to communicate Issues and resolutions- Be able to troubleshoot and analyse the root cause of the issues.- Good understanding of CMR process
Experience & Qualifications- 3 to 5 years of production support experience. - Hands on experience in RPA tools like BluePrism, Automation Anywhere
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